Richard Branson’s favorite letter of complaint

I’m sure that we’ve all thought about it. Putting angry pen to paper, only some do it better than others. Here’s is a section of a letter said to be Richard Branson’s favorite complaint to Virgin Airlines. It starts off with a photo and a few questions.

richard_branson_letter_of_complaint

Letter: “I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?

“You don’t get to a position like yours Richard with anything less than a generous sprinkling of observational power so I KNOW you will have spotted the tomato next to the two yellow shafts of sponge on the left. Yes, it’s next to the sponge shaft without the green paste. That’s got to be the clue hasn’t it. No sane person would serve a desert with a tomato would they.”

It goes on…read on here.


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Posted by ady on January 27, 2009
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Times Online: Greatest ever letter of complaint

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